Master ServiceNow System Admin Exam 2025 – Level Up Your Admin Game!

The acronym RITM in the context of the Service Catalog stands for "Request Item." In ServiceNow, when a user submits a request through the Service Catalog, that request can consist of one or multiple items. Each specific item requested is tracked as a Request Item. This allows for efficient management and processing of individual items within a single service request, enabling the system to handle approvals, fulfillment processes, and tracking effectively for each item.

Understanding the distinction of a Request Item is crucial for those working within ServiceNow, as it helps in organizing and managing service delivery in a more granular way. In contrast, terms like "Resource Item" or "Requester Ticket" do not accurately represent the specific function and tracking of individual items within the Service Catalog. "Resolved Incident Task" is related to incident management, which is a separate area within ServiceNow focused on the handling and resolution of incidents rather than service requests.