Master ServiceNow System Admin Exam 2026 – Level Up Your Admin Game!

Customer Updates in ServiceNow are primarily related to notifying customers about the progress of their service requests, including changes or updates made to their tickets. Referring to them as Service Requests captures the essence of this concept. Service Requests encompass the various interactions and communications that are part of a customer's journey with the service, including the updates provided to them.

The other choices do not accurately represent Customer Updates. Variable Types refer to elements used in forms and surveys, Change Requests are specifically related to changes in infrastructure or services, and Issue Logs focus on tracking problems rather than providing updates to customers. Therefore, Service Requests stands out as the most appropriate term to describe Customer Updates, as it directly relates to the context of customer communication and updates in the ServiceNow platform.