Master ServiceNow System Admin Exam 2025 – Level Up Your Admin Game!

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What is the term for an email sent to the user when any event occurs in ServiceNow?

Update notification

System alert

Event notification

The term for an email sent to the user when any event occurs in ServiceNow is best described as an event notification. This term accurately reflects the purpose of the communication, which is to inform users about specific events that may require their attention or action. Event notifications are part of the alerting mechanism in ServiceNow, designed to keep users informed about changes, updates, or occurrences relevant to their work or system status.

Update notifications, while related, are more specifically tied to the changes made to records or incidents, rather than the broader scope of events in the system. A system alert typically refers to critical issues or system status messages rather than informational emails sent out upon events. An incident report describes the documentation or communication that details the specifics of an incident and its resolution, rather than serving as a general notification of events.

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Incident report

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